Refund Policy

Thank you for shopping with Durasnare. We strive to provide you with high-quality products and a positive shopping experience. This refund policy outlines the terms and conditions for requesting a refund for physical products purchased from our website.

1. Eligibility for Refunds:
1.1. To be eligible for a refund, you must have purchased the product directly from our website.
1.2. The refund request must be initiated within 15 days of receiving the product.
1.3. The product must be in its original condition, unused, and in the original packaging.

2. Non-Refundable Items:
2.1. The following items are not eligible for refunds unless they are defective upon receipt:
- Used crab snares
- Worn or washed apparel
- One time use stickers

3. Refund Process:
3.1. To request a refund, please contact our customer support team at hello@durasnare.com. Provide the following details:
- Order number
- Reason for the refund request
- Clear and detailed explanation of any defects or issues (if applicable)
3.2. Our customer support team will review your refund request and may require additional information or evidence, such as photographs, to process the request.
3.3. Once your refund request is approved, we will provide instructions for returning the product. Please note that the cost of return shipping will be your responsibility.

                                                         Durasnare

                                                         1807 Santa Rita Road 

                                                         Suite H128

                                                         Pleasanton, CA 94566

3.4. Ship the product back to us using a trackable shipping service of your choice. Please ensure that the product is securely packaged to avoid any damage during transit.
3.5. Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product passes the inspection, we will initiate the refund.
3.6. The refund will be processed using the original payment method used for the purchase. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your bank or credit card issuer.

4. Exchanges:
4.1. If you wish to exchange a product rather than requesting a refund, please contact our customer support team at hello@durasnare.com. We will provide instructions on how to proceed with the exchange.

5. Damaged or Defective Products:
5.1. If you receive a damaged or defective product, please contact our customer support team immediately with photographic evidence of the damage or defect. We will arrange for a replacement or refund, depending on your preference and product availability.

6. Changes to the Refund Policy:
6.1. Durasnare reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at hello@durasnare.com. We are here to help and ensure your shopping experience with us is exceptional.

Thank you for choosing Durasnare for your crabbing needs.